Privacy Policy

When you use our IT support services, we may collect:

• Name and contact information (phone, email, address)
• Device and system details for technical support
• Service history and technical setup notes
• Communication logs (calls, emails, messages)
• Booking and service time details

We use your personal data to:

• Provide IT support services effectively
• Respond to your enquiries and support requests
• Maintain accurate work records for future reference
• Manage service updates and appointments
• Comply with legal and regulatory requirements

Your personal data is:

• Stored securely in our internal account system
• Access is strictly limited to authorised personnel
• Managed according to data protection best practices
• Support notes and backups are handled carefully and deleted when no longer needed

We do not sell or share your personal data with third parties for marketing purposes.

We may use GDPR-compliant third-party tools for service delivery, but only when necessary and with appropriate data protection safeguards in place.

Under UK data protection law, you have the right to:

• Request a copy of your personal data
• Request corrections or updates to your details
• Request data removal (where legally possible)
• Object to processing of your personal data

We will comply with these requests unless retention is legally or operationally necessary for ongoing service provision.

This privacy policy may be updated periodically to reflect changes in our practices or legal requirements.

The most current version will always be available on our website. We encourage you to review this policy regularly.